Ferris Home Improvements Wilmington, DE

Had a full roofing job done. Everything was done in a day. Some minor damage occurred inside from tearing the plywood off (popped nails from nailed drywall) but nothing to complain about since my house was built poorly from the start. They quickly sent someone out to fix (patch) the nails, No problem. Pricing was competitive and they offered one year interest free financing which is what I needed. Everything regarding the work was satisfactory.

I give 4 1/2 stars for the work. The only problem I do have is the lack of communication. Most roofers that come to the house take pictures of problem areas before and sometimes after. I assumed that those fotos would at least have been held for thirty days. I clearly requested that I wanted all pictures taken from them to be emailed to me for my records two days after the job was finished. I needed them for my record and also a specific problem area of the roof to see how much damage was done underneath. I know photos were taken by a few people, but after multiple request was told that all pictures were lost.

Was told that the person who took the shots had a phone failure and lost all the photos. The sales associate said I should've requested photos before the job was started. Through all of this I have the impression that once the job was done and paid for everything else I asked for was trivial and unimportant. I guess that goes for most people you call nowadays. For communication I give 2 1/2 stars. Now the real question is..Do I recommend them? I'm going to have to say yes because of the work, pricing and that they offer 0% interest financing for people on a tight budget. But please be aware that you might have to call a few times on certain things because he might be busy.